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Consumer ADR


At the Croatian Chamber of Trades and Crafts, consumers can resolve disputes in front of Court of Honour or Mediation Centre. In these pages, you can find instructions and download forms for submitting your complaint or mediation proposal.

Proceedings before the Court and the Center are conducted in Croatian language (in non-complex disputes, however, proceedings can be conducted in english). The Court of Honour and Mediation Centre have been notified by the European Commission as qualified bodies for resolving domestic and cross-border, online and offline consumer disputes and are registered at the ODR Platform for resolving consumer disputes.


Hrvatska obrtnička komora
Ilica 49/II., p.p.166 10 000 Zagreb
+385 (01) 4806 666
+385 (01) 4846 610
OIB: 96583527575

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