Rješavanje potrošačkih sporova

Prijave Sudu časti HOK-a kao i prijedlog za mirenje Centru za mirenje pri HOK-u podnose se i postupak se vodi na hrvatskom jeziku. U prekograničnim sporovima, a po završetku postupka notifikacije, prijava Sudu časti HOK-a ili Centru za mirenje pri HOK-u moći će se podnijeti i preko ORS platforme Europske komisije

PODNESITE PRIJAVU ZA RJEŠAVANJE POTROŠAČKOG SPORA 

PODNESITE PRIJEDLOG ZA MIRENJE ZA RJEŠAVANJE POTROŠAČKOG SPORA

CONSUMER ADR

At the Croatian Chamber of Trades and Crafts, consumers can resolve disputes in front of Court of Honour or Mediation Center. In these pages, you can find instructions and download forms for submitting your complaint or mediation proposal.

Proceedings before the Court and the Center are conducted in Croatian language (in non-complex disputes, however, proceedings can be conducted in english). After the notification procedure before the European Commission is finished, the complaint to the Court or the proposal to the Center will be available on the EU ODR platform as well. 
 
KONSUMENTEN ADR
Anzeigen an das Ehrengericht der kroatischen Handwerkskammer und ebenso Mediations-Anträge gerichtet ans Zentrum der Mediation der Kammer werden in der kroatischen Sprache gestellt sowie in derselben bearbeitet. In grenzüberschreitenden Streitigkeiten können die Anzeigen/Anträge an das Ehrengericht-Mediationszentrum nach der Benachrichtigung über die ORS Plattform der Europäischen Kommission gestellt werden